```php Refund Policy - Qatar Adventures

Refund Policy

Last Updated: January 25, 2025

At Qatar Adventures, we understand that plans can change. This Refund Policy outlines our cancellation procedures and refund terms for all tours and services booked through qabikeadventure.com.

Important: Please read this policy carefully before making a booking. By confirming your reservation, you agree to the terms outlined in this Refund Policy.

1. Standard Cancellation Policy

1.1 Cancellation Timeline and Charges

Cancellation charges are calculated based on the number of days before the scheduled tour date:

Cancellation Period Cancellation Fee Refund Amount
More than 30 days before tour 10% of total cost 90% refund
15-30 days before tour 25% of total cost 75% refund
7-14 days before tour 50% of total cost 50% refund
3-6 days before tour 75% of total cost 25% refund
Less than 3 days before tour 100% of total cost No refund
No-show or same-day cancellation 100% of total cost No refund

1.2 How Cancellation Fees Are Calculated

2. How to Cancel Your Booking

2.1 Cancellation Process

To cancel your booking, you must:

  1. Submit a written cancellation request via email to: info@qabikeadventure.com
  2. Include your booking reference number
  3. Provide the full name of the primary booking holder
  4. State the reason for cancellation (optional but helpful)
  5. Confirm your preferred refund method

2.2 Cancellation Confirmation

2.3 Contact Information for Cancellations

3. Refund Processing

3.1 Refund Timeline

3.2 Refund Methods

Refunds are issued using the original payment method:

3.3 Non-Refundable Items

The following are not refundable under any circumstances:

4. Special Circumstances

4.1 Medical Emergencies

If you need to cancel due to medical reasons:

4.2 Death or Serious Illness in Family

4.3 Natural Disasters and Emergencies

In case of natural disasters or emergencies affecting travel:

5. Cancellation by Qatar Adventures

5.1 Reasons for Cancellation

We may cancel tours due to:

5.2 Your Options

If we cancel your tour, you may choose:

5.3 Notification

6. Modifications and Changes

6.1 Changing Your Booking

If you wish to modify your booking instead of canceling:

6.2 Name Changes

7. Group Bookings

7.1 Group Cancellation Policy

For groups of 10 or more people:

7.2 Deposit for Groups

8. Weather-Related Cancellations

8.1 Severe Weather

In case of severe weather conditions:

8.2 Minor Weather Changes

9. No-Show Policy

9.1 Definition of No-Show

You are considered a no-show if:

9.2 No-Show Consequences

10. Travel Insurance

10.1 Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that covers:

10.2 Insurance Claims

11. Partial Refunds

11.1 Early Departure

If you leave a tour early:

11.2 Missed Activities

12. Disputed Charges

12.1 Resolution Process

If you dispute a charge:

  1. Contact us directly first: info@qabikeadventure.com
  2. Provide booking details and reason for dispute
  3. We will investigate within 5 business days
  4. Resolution offered based on findings
  5. Further escalation options available if needed

12.2 Chargeback Policy

13. Refund Exceptions

13.1 Non-Refundable Bookings

Some promotional or special rate bookings are non-refundable:

13.2 Third-Party Services

14. Contact for Refund Inquiries

Refund Questions?

Qatar Adventures

Suite 270 3 Macejkovic Deviation

Huelsstad, TAS 2414, Qatar

Email: info@qabikeadventure.com

Phone: +3586916331961

Registration No: 15670331


Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Qatar Time)


For fastest response, please include your booking reference number in all communications.

15. Policy Updates

This Refund Policy may be updated periodically:

16. Acknowledgment

By completing a booking with Qatar Adventures, you acknowledge that you have:

Tips to Avoid Cancellation Fees:

  • Purchase comprehensive travel insurance
  • Book well in advance for flexibility
  • Review our terms before booking
  • Contact us immediately if plans change
  • Consider flexible date options when available

Effective Date: This Refund Policy is effective as of January 25, 2025.

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